Contact Us
Questions about a product, order, delivery, return, or refund? Our customer care team is ready to help.
How to reach us
Email service@capawi.com or call +86 132 4946 0587. Customer service hours are 8:00 AM–10:00 PM, China Standard Time. Messages received outside service hours will be reviewed during the next service period.
Questions about an order
Please include your order number and the email address used at checkout. These details help us locate your purchase and respond more efficiently.
Damaged, incorrect, or incomplete items
Contact us promptly with your order number, a clear description of the issue, and relevant photos or video. A photo of the shipping label and exterior packaging may also help us review the matter.
Before sending a return
Please contact customer care before shipping merchandise. Our registered business address is not automatically our return warehouse. After an eligible request is approved, we will provide the applicable return instructions and destination.
Contact Capawi™
For product, order, delivery, return, or privacy questions, please contact our customer care team.
Capawi™ is operated by Beijing Nuanyang Yueling Technology Development Co., Ltd.