01 · Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Please contact us before the return window closes. Your request remains subject to the conditions below and any rights provided by applicable law.

02 · Start a Return

Email service@cmqazw.com before sending anything back. Include your order number, the item, the reason for the request, and photographs where relevant. For damaged, incorrect, or incomplete orders, include photos of the product, packaging, and shipping label if available.

We will review your request and provide return instructions if approved. Do not send a parcel to our registered business address unless customer support specifically instructs you to do so.

03 · Return Eligibility

For a change-of-mind return, the item should generally be unused, complete, and in its original condition, with all included parts and accessories. Please use the original protective packaging where reasonably possible and include proof of purchase or your order number.

Personalized products, gift cards, items clearly marked final sale before purchase, and products materially damaged or altered after delivery may be ineligible for change-of-mind returns. These conditions do not limit rights that cannot be excluded by law.

04 · Damaged or Incorrect Items

Inspect your order after delivery. If it arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days when possible. Once the issue is reviewed and confirmed, we will offer an appropriate replacement, reshipment, refund, or other resolution without charging you for an error attributable to us.

05 · Return Shipping

Customers generally pay return shipping for change-of-mind returns. If we confirm a mistake or product problem attributable to us, we will provide a suitable resolution without passing the additional cost of that error to you. No restocking fee is charged for an approved return.

For change-of-mind returns, use a trackable service and keep the shipping receipt until the return is completed.

06 · Inspection and Refunds

After an approved return reaches the designated return location, we may inspect it against the applicable conditions. Once received, inspected, and approved, an eligible refund will be initiated to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.

07 · Exchanges and Cancellations

Exchanges depend on product availability. If a direct exchange is unavailable, we may arrange an approved return and ask you to place a new order. For cancellation or address changes, contact us as soon as possible; changes cannot be guaranteed after fulfillment begins.

08 · Your Rights

This policy describes our standard process and does not remove consumer rights or remedies that cannot legally be excluded. For help with a return, email service@cmqazw.com.