Order processing

Orders are normally processed within 2–4 business days after payment confirmation. Processing may take up to 5 business days during holidays, promotions, high order volume, payment review, or inventory verification. Processing time is separate from carrier transit time.

Shipping methods and charges

Available shipping methods, applicable charges, and estimated delivery ranges are displayed at checkout before payment is submitted. Promotions or free-shipping offers apply only when the displayed eligibility requirements are met.

Estimated U.S. delivery

For supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch. Delivery ranges are estimates, not guaranteed arrival dates.

Shipment origin and tracking

Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory, product location, and destination. Shipment origin may differ from our registered business address.

When tracking is available, it is normally sent to the checkout email address. Carrier systems may require additional time to show activity after a label is created.

Address accuracy

Customers are responsible for providing complete and accurate delivery information. Contact us immediately if you notice an error. Address changes cannot be guaranteed once processing or fulfillment begins. Extra carrier charges resulting from an incorrect customer-provided address may be the customer’s responsibility where permitted.

Delays, customs, and split shipments

Delivery may be affected by weather, holidays, customs procedures, carrier operations, remote destinations, transportation interruptions, labor disruptions, or other circumstances outside our reasonable control.

Where international shipping is available, customs duties, import taxes, brokerage charges, or destination-country fees may apply and, unless stated otherwise, are the recipient’s responsibility. Products in one order may occasionally ship separately.

Lost, delayed, or delivered packages

If tracking shows an unusual delay, contact us with your order number. If tracking shows “delivered,” first check the delivery area, mailbox, household members, reception, neighbors, and the carrier. Contact us promptly if the package still cannot be located so we can review the available information.